Every piece of your data at When VIP is held to the highest security standards. This Privacy Policy clearly explains what information is collected, why it is collected, and how it is kept secure.
Your privacy is our top priority. When VIP never sells or shares your personal data with third parties without your consent.
When VIP is a trusted online Sports Betting platform built for users in Bangladesh. We believe your personal data belongs to you. Protecting it is When VIP's foremost responsibility.
This privacy policy applies to the whenvip.bet website and the When VIP mobile application. By creating an account or using our services, you agree to this privacy policy. If When VIP updates this policy, a notice will be posted on the website and registered members will be notified by email.
When VIP complies with applicable laws in Bangladesh and international data protection standards. Our privacy policy is built on earning user trust — because trust is the foundation of When VIP.
When VIP only collects the information necessary to deliver services, ensure security, and meet legal obligations. Collecting unnecessary data goes against When VIP's policy.
| Data Type | Example | Collection Date |
|---|---|---|
| Identity Information | Name, date of birth, nationality | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At Registration |
| Identity Documents | NID, passport number | KYC Verification Period |
| Financial Information | Mobile banking number, transaction history | Deposit & Withdrawal Times |
| Technical Information | IP address, device info, browser | While Visiting the Site |
| Usage Data | Betting history, login logs, and game preferences | While Using the Platform |
When VIP uses your data only for specific, legitimate purposes, each of which is explained in detail below. When VIP never conceals the reasons behind how your data is used.
When VIP never sells your data to advertisers. Our revenue comes solely from betting services — your data is not our product.
When VIP takes great care when it comes to sharing your data with third parties. Information is shared only in the situations outlined below, and only to the extent necessary.
What When VIP will never do: Your data will not be sold or shared with marketing companies, advertisers, or other betting platforms — under any circumstances.
When VIP uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain platform security.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security tokens | Deleted at end of session |
| Functional Cookies | Remembering language preferences and theme settings | 1 year |
| Analytics Cookies | Understanding site usage patterns, improving performance | 6 months |
| Security Cookies | Fraud & Bot Detection | 30 Days |
When VIP does not use third-party advertising cookies. You can manage cookies through your browser settings. However, disabling essential cookies may prevent When VIP from functioning properly.
When VIP does not retain data longer than necessary. Data is kept while your account is active. After closure, certain data may be retained for a defined period as required by law.
Once the designated retention period has passed, When VIP securely deletes the data or anonymizes it so it can no longer be linked to any individual in any way.
When VIP believes every user should have full control over their own data. That's why When VIP provides you with the rights listed below — all free of charge.
You can request to see what information When VIP holds about you. A response will be provided within 30 days.
You can request corrections to any inaccurate or outdated information. When VIP will update it promptly.
You can request the deletion of any data that is not required to be retained by law.
You can download your data in an easy-to-read format (CSV/JSON).
You can object to and opt out of the processing of your data for marketing or analytical purposes.
Where data is disputed, you can request that When VIP temporarily suspend its processing.
To exercise these rights support@whenvip.betemail us at the address provided and include "Privacy Request" in the subject line. When VIP will respond within 30 days.
When VIP uses industry-leading technology to protect your data — not just policies, but real technical safeguards. Our security team monitors systems around the clock, 24/7.
Take Responsibility Too: When VIP recommends using a strong password and keeping 2FA enabled. When VIP will never ask for your password by phone or email — anyone who does is attempting fraud.
For any questions, requests, or complaints regarding When VIP's Privacy Policy, contact us directly. When VIP takes every complaint seriously and aims to respond within the designated timeframe.
If your issue remains unresolved after contacting When VIP, you may file a complaint with the relevant legal authority. That said, we believe most issues can be resolved quickly through direct communication.
When VIP backs its commitment to data protection with real action, not just words.
When VIP never sells your personal data to third parties. Your information is not a product to us — it's a responsibility.
Using AES-256 and SSL/TLS technology, When VIP ensures maximum protection for all your data, both in storage and in transit.
When VIP clearly states what data is collected, why it is collected, and where it goes. No hidden agendas.
When VIP processes requests to view, correct, or delete data within 30 days. Most requests are handled sooner.
Independent cybersecurity experts regularly audit When VIP's systems to ensure there are no vulnerabilities.
When VIP gives you full control over your own data — you can view, correct, download, or delete it at any time.
At When VIP, every member's privacy is the highest priority. Register securely and enjoy Sports Betting on a platform you can trust.