Betting is for entertainment only. When VIP wants you to enjoy it within your limits. Our responsible gaming tools are here to keep you safe and happy.
At When VIP, we believe a happy and safe user is our greatest success. That's why responsible gambling has been at the heart of our platform from day one.
Many people think responsible betting simply means betting less. It's actually something quite different. Responsible gaming means understanding your limits, keeping a clear head, and enjoying it purely as entertainment. When VIP is with you every step of that journey.
Whether you're betting on cricket, football, or any other sport, staying in control is what matters most. When VIP's responsible gambling tools make that easier.
Go through the questions below honestly. If you answer "Yes" to more than three, reach out to When VIP for support.
If you feel you need help, contact When VIP's Help Center Reach out. We're here to help, not to judge.
These tools are in your hands. Enable them anytime from your When VIP account settings.
Set a maximum daily, weekly, or monthly deposit limit. Once set, When VIP will not allow any deposits beyond that limit.
Decide in advance how long you want to bet in one sitting. Once that time is up, When VIP will automatically send you an alert.
Once you've lost a set amount, When VIP will automatically stop your betting. It's the most effective tool for reducing the risk of financial harm.
If you need a short break, you can temporarily close your account for anywhere between 1 day and 6 weeks. No betting will be possible during this time.
If you need a longer break, you can self-exclude from When VIP for anywhere between 6 months and 5 years. The decision is entirely yours.
During betting sessions, When VIP sends regular break reminders to help you make mindful decisions.
Log in to When VIP with your username and password. Complete 2FA verification if prompted.
Click the profile icon in the top right corner and select "Account Settings".
On the settings page, click the "Responsible Gaming" tab.
Set a deposit limit, session time, loss limit, or cooling-off period — whichever you need.
Enter an amount or time limit and click the "Save" button — the setting takes effect immediately.
| Limit Types | Options | Takes effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instantly |
| Loss Limit | Daily / Weekly / Monthly | Instantly |
| Session Time | 30 minutes — 8 hours | From your next session |
| Cooling-Off | 1 Day — 6 Weeks | Within 24 hours |
| Self-Exclusion | 6 Months — 5 Years | Within 24 hours |
Important: Lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour cooling period — this is in place to protect you.
Responsible gambling means approaching betting as a form of entertainment — not as a financial solution or compulsion. At When VIP, responsible gambling isn't just a policy; it reflects our genuine commitment to the wellbeing and happiness of every user.
Online betting is growing fast in Bangladesh. Betting on cricket matches, placing wagers on football — for many people, it's become a normal form of entertainment. But like any form of entertainment, it's important to keep it within limits. When VIP wants you to enjoy every betting experience — even a loss shouldn't feel like the end of the world.
Research shows that gambling problems typically start when people begin viewing betting as a source of income or keep wagering more to chase their losses. When VIP monitors for these patterns and works to offer support before things escalate.
Betting addiction often develops gradually. It may start with small bets that slowly grow over time. When VIP wants you to be able to recognize the early warning signs yourself.
If you notice any of these signs in yourself, don't be ashamed. Reach out to When VIP — we're here to help.
When VIP recommends following a few simple but effective guidelines for responsible gaming. Sticking to these will keep betting enjoyable at all times.
When VIP strictly prohibits anyone under 18 from using our betting platform. This goes beyond a rule — it's a shared responsibility to protect the future of children and young people.
When VIP verifies every member's age through KYC checks at registration. Even so, if there are minors in your household, there are a few things to keep in mind.
If anyone underage attempts to open an account on When VIP, or if you notice any suspicious activity, please immediately support@whenvip.betlet us know.
When VIP's responsible gaming team is available for you 24 hours a day, 7 days a week.
Betting is for entertainment. Your happiness and wellbeing will always matter far more than any bet.
When VIP doesn't just talk about responsible betting — it backs it up with real action.
When VIP operates under an international gaming licence. All activities comply with regulatory guidelines.
When VIP's automated system detects unusual betting patterns and alerts users who may be at risk.
When VIP regularly publishes guides, tips, and resources on responsible betting to keep users informed.
Identity and age verification are mandatory at registration. This prevents minors from accessing the platform and helps reduce fraud.
When VIP's customer support team is specially trained in responsible betting and provides help with care and sensitivity.
When VIP regularly updates its responsible gambling policy in line with the latest research and regulatory guidance.
Find answers to the most common questions about responsible betting on When VIP.
Ensuring every member's safety and enjoyment is our top priority at When VIP. Register today and experience the benefits of responsible betting.